We’re committed to making sure our members have the best experience possible.
At WESCU we’re firm believers that continual improvement is impossible without regular, honest feedback from our members. If you have any feedback for us, we would like to hear from you.
Feedback can be given:
By completing our General Enquiries Form
By telephone: Call us on +1 (868) 628-5288
In person: By visiting our branch
By mail: Write to us at Customer Relations, Western United Credit Union, #40 Fitt Street, Woodbrook 170209 Trinidad And Tobago
However, if you’re unhappy with the outcome, we encourage you to put your concerns in writing to the:
Disputes Resolution Officer
#40 Fitt Street,
Trinidad And Tobago
Or by emailing firstname.lastname@example.org with attention to the Dispute Resolution Officer.
If your complaint remains unresolved after 45 days, or if you are unhappy with the final outcome, you may wish to refer the matter to the Office of the Ombudsman, Trinidad and Tobago (OFSO).
The OFSO is 100% independent and will fully investigate your complaint and our handling of it, at no cost to you. Their contact details are: