Give Feedback

We’re committed to making sure our members have the best experience possible.

Submit your feedback

At WESCU we’re firm believers that continual improvement is impossible without regular, honest feedback from our members.  If you have any feedback for us, we would like to hear from you.

Feedback can be given:

  • By completing our General Enquiries Form

  • By telephone: Call us on +1 (868) 628-5288

  • In person: By visiting our branch

  • By mail: Write to us at Customer Relations, Western United Credit Union, #40 Fitt Street, Woodbrook 170209 Trinidad And Tobago

Dispute Resolution

If you raise a grievance with us informally through any of the avenues above, rest assured we’ll do everything we can to resolve it to your satisfaction.

However, if you’re unhappy with the outcome, we encourage you to put your concerns in writing to the:

Disputes Resolution Officer
#40 Fitt Street,
Woodbrook 170209
Trinidad And Tobago

Or by emailing info@wescutrinidad.com with attention to the Dispute Resolution Officer.

If your complaint remains unresolved after 45 days, or if you are unhappy with the final outcome, you may wish to refer the matter to the Office of the Ombudsman, Trinidad and Tobago (OFSO).

The OFSO is 100% independent and will fully investigate your complaint and our handling of it, at no cost to you. Their contact details are:

  • Phone

    +1 (868) 800-4376, 8.00am - 4.00pm
  • Email

  • Website

  • Mail

    First Floor, Central Bank Building, Eric Williams Plaza Port of Spain, Trinidad and Tobago

Join Western United Credit Union today

You never have to wonder about your investments. Our membership care team is available to guide you through all of your questions and queries.